PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, address, and email address. When you browse our store, we automatically receive your computer’s internet protocol (IP) address to help us understand your browser and operating system. Email marketing (if applicable): With your consent, we may send you emails about our store, new products, and updates.
SECTION 2 - CONSENT
How do you get my consent? When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we imply your consent to collect and use it for that specific purpose only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your explicit consent or provide an option to decline.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or use your information at any time by contacting us at: Email: contact@healthyaging.co.in Mail: Healthy Aging, 176, Dhoran Road, Dehradun, 248001
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 - PAYMENT
We use Razorpay for payment processing. Neither we nor Razorpay store your card data on servers. All card data is encrypted during payment processing following the Payment Card Industry Data Security Standard (PCI-DSS). Razorpay’s PCI-DSS compliance ensures secure handling of payment information. Your transaction data is used only to complete the purchase and is not retained afterward. For additional details, read Razorpay’s terms here: Razorpay Terms and Conditions.
SECTION 5 - THIRD-PARTY SERVICES
Third-party providers collect, use, and disclose your information only as necessary to perform the services they provide. Certain third-party providers, such as payment gateways, have their privacy policies regarding the information we provide for purchase-related transactions. We encourage you to review their privacy statements. If your transaction involves a provider located in a different jurisdiction, your information may become subject to the laws of that jurisdiction. Links: Clicking on third-party links may redirect you to other sites. We are not responsible for the privacy practices of these sites.
SECTION 6 - SECURITY
To protect your personal information, we follow industry best practices and take reasonable precautions to prevent its inappropriate loss, misuse, access, disclosure, alteration, or destruction.
SECTION 7 - COOKIES
We use cookies to maintain session data. These cookies do not personally identify you across websites.
SECTION 8 - AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your state or province of residence or that you have given consent for any minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting. If significant changes are made, we will notify you via this page. If our store merges with or is acquired by another company, your information may be transferred to the new owner.
QUESTIONS AND CONTACT INFORMATION
If you wish to access, correct, amend, or delete your personal information, or if you have a complaint, contact our Privacy Compliance Officer : Email: contact@healthyaging.co.in , Mail: Healthy Aging, 176 , Dhoran Road, Dehradun, India, 248001
Return and Refund Policy
No Cancellations and No Refunds
At Healthy Aging, we strive to provide the best possible service and ensure the quality of our products. As such, we do not entertain cancellations or refunds once an order has been placed. Please be sure to review your order carefully before nalizing your purchase.
Returns for Defective or Damaged Products
We only accept returns for defective or damaged products under the following conditions:
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The item must be reported as defective or damaged within 24 hours of delivery.
Proof of damage (e.g., photos of the product and packaging) must be provided.
Steps for Returning Defective/Damaged Items:
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1. Contact us at contact@healthyaging.co.in with details of the issue and attach proof of damage.
2. If approved, we will arrange for the return of the item and, if applicable, provide a replacement.
Exclusions
The following items are not eligible for return, replacement, or refund under any circumstances:
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Products with no manufacturing defects or damage.
Items that are opened, used, or not in their original packaging.
Products where the issue is due to mishandling or incorrect use.
Gifts and Offers
Products purchased during promotional campaigns or as part of a gift set are non-refundable and non-replaceable unless damaged during transit.
Contact Us
For any queries or concerns regarding this policy, please reach out to us at: contact@healthyaging.co.in
